Shipping

UK shipping policy

  1. Buyers have a choice of purchasing either 2nd class recorded delivery or 1st class recorded delivery for any purchases made on our store. Orders totalling £74.99 or more are eligible for free 2nd class recorded delivery.

  2. Expect 2-7 days for delivery of in-stock items. The time of delivery will vary depending on the shipment method selected.

  3. We endeavour to post all items within 48 hours of orders being placed, generally sooner; any severe delays to this will be communicated to the e-mail address/contact information provided to us at time of purchase. Please allow additional delivery time over public holidays.

  4. We are happy to post items using other methods on request. The buyer is responsible for any additional charges this may incur.

  5. Items are insured at the standard rate of £20 per package. In the event that parcels become lost or damaged as a result of incorrect delivery addresses/instructions being provided to us, this will be the maximum we will be able to reimburse. Buyers are welcome to contact us about purchasing additional insurance.

  6. If a package appears to have become lost as a result of postal service's behaviour, please contact us immediately so we can more promptly issue a refund/replacement. In most cases, we will only be able to refund the amount of insurance but we are happy to work on a case by case basis where the buyer has purchased additional insurance or signature requirement.

  7. The majority of our items are shipped with the requirement for a signature. In cases of items being left in inappropriate places/with neighbours, please ensure you have entered any special instructions for delivery at checkout and use the tracking number where applicable to ensure you receive your items promptly.

International shipping policy

  1. International buyers are responsible for any fees, duty, taxes or customs that may apply within their resident country. Our items are declared at their correct sale value as legally required.

  2. International customers should place pre-orders and orders for in stock items separately,

  3. this will reduce the chance of overpaying on shipping as the estimated weight of any pre-ordered items will be added to the total and affect the automated shipping estimate for the order.

  4. Where in stock and pre-orders are placed together the buyer will be invoiced for the shipping of any pre-order items as any and all of them arrive to us for processing and shipping, this is in addition to the shipping charged to send their in stock items at time of order.

  5. At the moment when placing a pre-order with full payment the applicable shipping is automatically added to the order and will of course be honoured on arrival of the product and any final balances owed will be adjusted accordingly.

  6. If any of the above is unsuitable but you still wish to make a pre-order, please contact us to discuss your needs.

  7. International customers should purchase confidently and in normal cases the shipping charged will be accurate for the items purchased. Unfortunately the costs of shipping internationally fluctuate daily and are subject to additional costs based on but not limited to: weight; volumetric weight; actual size/dimensions; destination and value.

  8. For pre-ordered items the weights and dimensions may also change from original specifications we receive, potentially altering shipping costs when they arrive.

  9. We use standard methods of shipping internationally, using either trackable courier or Royal Mail. These may then be passed to a 3rd party/ the receiving country’s local service. We default to the most economical option for the customer depending on a number of factors including location, item value and weight/dimensions.

  10. International buyers are asked to wait 10-20 business days for delivery depending on country and shipping method, in many cases this can be sooner but if you have any concerns please contact us.

  11. We endeavour to post all items within 48 hours of orders being placed, generally sooner, any severe delays to this will be communicated to the e-mail address/ contact information provided to us at time of purchase. Please allow additional delivery time over public holidays.

  12. We are happy to post items using other methods on request. The buyer is responsible for any additional charges this may incur but only in addition to the cost of our standard shipping method included in our prices.

  13. Items are insured at the standard rate of £20 per package. In the event that parcels become lost or damaged as a result of incorrect delivery addresses/ instructions being provided to us this will be the maximum we will be able to reimburse. Buyers are welcome to contact us about purchasing additional insurance.

  14. If a package appears to have become lost as a result of courier/ postal service behaviour please contact us immediately so we can more promptly issue a refund/ replacement. See Returns and Refunds for more information. In most cases we will only be able to refund the amount of insurance but we are happy to work on a case by case basis where the buyer has purchased additional insurance or signature requirement. Please be aware that specific or unique delivery instructions can and should be communicated to us prior to us shipping.