Refunds and Returns
We try our best to ensure customer satisfaction for every item purchased, but sometimes things can go wrong. If at any time you are unhappy with your purchase, please refer to the relevant processes below and contact us.
- We offer a 14-day refund policy on return of the item if an order is made by mistake, or a customer no longer wants the item they have purchased,
- The item must be unused and unopened and returned to us in the condition it was sent in. Customers will need to cover the return costs.
- If an item is defective or has been damaged in transit, we will offer a replacement for the item or a replacement part so long as the item is still available on our store, with our supplier or if a replacement part can be sourced with the manufacturer.
- The return for defective or damaged items must be completed within 14 days of purchase.
- If a replacement or replacement part can not be sourced a partial or full refund will be offered.
- We will cover all return costs including sending of any replacements for defective or damaged items.
- The defective product must be returned and we may ask for photographic evidence of how it was received to provide to our suppliers/manufacturer/postal service provider.
- Item packaging condition and cosmetic paint application issues or minor functionality complaints do not count as defective or damaged items.
- A return will not be accepted for any item that has been damaged after prolonged use by the customer.
- Refunds are made to the original payment method used for the product.
- We will issue a refund upon return and inspection of the item(s). We are not responsible for items lost or damaged in return transit and this may affect the level of your refund.
- Please allow 3-5 days for a refund to be processed. Paypal state it may take up to 30 days for a visible refund to appear.
- We are not responsible if an item is undeliverable due to an address error from the customer or if the customer is not available to accept the delivery.
- If an item has been returned to us by the courier due the item not being able to be delivered and the customer has not contacted us, your order will be cancelled.
- If a customer contacts us regarding an undeliverable item, we will resend the item to the same or an alternative address with the customer responsible for the additional postage charges.
- International customers are responsible for all additional customs, duty/tax fees for refused or undeliverable items. If your item is rejected at customs, no refund will be issued for items or postage.
- If a package appears to have become lost please contact us immediately.
- We will only be able to refund up to the amount insured (standard is £20), but we are happy to work on a case by case basis where the buyer has purchased additional insurance or signature requirement.