1. Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from Toy Trash UK.

  2. In order to place a Pre-order you will need to provide certain information, including but not limited to your name, address, e-mail address and billing information. It is your responsibility to make sure this information is accurate and up to date. If we do not have accurate information we will not be able to inform you when the Pre-order is available for purchase or refund any Pre-order payments, if applicable.

  3. We accept PayPal, debit and credit card payments for all purchases and pre-order placements. If customers wish to pay for their items via bank transfer or cash they are advised to contact us.

  4. All purchases are made in GBP £ Sterling. Any conversion will be done by the payment method customers choose to pay with. We have no control over exchange rates, or any fees that a customer’s card/account provider may charge.

  5. When you make a purchase or place a pre-order you will need to pay the full upfront price of the Product or you may be asked to pay a deposit (“Pre-order Payment”).

  6. All pre-orders carry a 10% non-refundable deposit.

  7. If a full payment is made and the buyer wishes to cancel a purchase or a pre-order, we will refund 90% of the total amount.

  8. Deposits are as stated, non-refundable; the exception to this being where an item is cancelled from production, delayed significantly past the point of other UK online retailers stocking them or where a significant increase in price has been applied. Please see below for details on cancellations and delays to pre-orders as well as Pre-Order Price Changes. When a pre-order is made on an item, it is ordered in specifically for the buyer and prioritised.

  9. Where possible orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability, in order that you may receive it on the release date. For some areas delivery will take longer.

  10. Release dates are decided by the manufacturers and are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by us.

  11. Cancellations of a purchase or Pre-order will be subject to fee of 10% on the value of the item(s) purchased.

  12. Toy Trash UK may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been dispatched or is ready for collection (“Dispatch Notice”). If cancellation occurs before the Dispatch Notice, you will be entitled to a full refund of your Pre-order Payment.